Terms Condition

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Please read these Terms Conditions carefully before using our website or our mobile application operated and managed by BLG Technologies Pvt. Ltd. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms and conditions apply to all visitors, users and others who access, download, register and use our website/application. By accessing, downloading or using our website/application you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access website/application.

Intellectual Property Rights

MERI FIXIT is owned and managed under copyright act by BLG Technologies Pvt. Ltd. All aspects of our website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of MERI FIXIT or written consent of owner. If MERI FIXIT identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.

Use of our Platforms (Web/App)

The MERI FIXIT is a common platform for customers and service providers that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force MEI SERVICES .in to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.

Customer Information

MERI FIXIT, during the new account registration, may ask customer to share the personal information which is required to deliver the service. MERI FIXIT assume customer provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. MERI FIXIT only make a sincere attempt to provide best service to its customers and hence do not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by customers. MERI FIXIT doesn’t confirm the identity of customers who they claim to be. If our finds any information wrong or any malpractice, agreement with customer will be terminated with immediate effect.

Service Provider Information

WE perform the background verification of service providers to ensure the safety and security of customers. MERI FIXIT enter into Service Level Agreement (SLA) with every service provider during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our customers. WE does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided.

Account/Password Protection

Customer is solely responsible for maintaining the confidentiality of password and service account provided by MERI FIXIT for accessing the offered service. Customer is solely and fully responsible for all activities that occur under the password or account. MERI FIXIT has no control and expressly disclaims any liability derived there from over the use of any customer’s account. If the customer is suspicious about the activities under the account or breach of account, he/she should immediately reach MERI FIXIT to block the account.

Termination of Service

MERI FIXIT reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time to time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. MERI FIXIT also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with MERI FIXIT. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the customer. MERI FIXIT offers 15 days warranty on service offered via OUR platform (warranty period is varied between services), any additional charges asked by service provider must be informed to customer care (+91 72328 79999) or EMAIL before making such payments.

  • 1. MERI FIXIT only serves as a neutral platform for service seekers and service providers.
  • 2. The transaction will be done solely between service seekers and providers. If case the service seeker does not make the payment, MERI FIXIT does not take any liability to make payment on his/her behalf. We do not give any warranty on part of the seeker.
  • 3. There is a space for rating and reviewing the services of providers. It also includes a rating system where both the parties are able to rate and review each other.
  • 4. The service providers are a part of the company on contract and are not permanently hired by the management.
  • 5. The charges mentioned on the site are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies including gas filling/refilling/recharging/re-fuelling, if required and hence MERI FIXIT will not entertain any disputes arising in this matter.
  • 6. Any reimbursement expenses that are incurred by a MERI FIXIT service provider in connection with the completion of a Service may, however, be paid in cash offline or through the MERI FIXIT Web Service.
  • 7. MERI FIXIT Service seekers are obligated to pay for the services of the Service, after any discount or offer, if applicable. MERI FIXIT seekers have the option to pay before or after seeking the expenses.

Money Back Guarantee

Is a seal of confidence we have in our service quality. However, sometimes, things do wrong, in spite of the best efforts put in. For rare circumstances such as these, if and only if the issue is brought to our notice, within 24 hours of the event taking place, we are committed to full reimbursement of the service charge amount billed to you, at the maximum. But before that, we reserve the right to explore the opportunity of setting things right before agreeing to reimburse, the final decision for which, rests solely with MERI FIXIT.

Rescheduling and Cancellation Policy

To avoid cancellation charges (5% of total order) please reschedule or cancel the order 48 hours before the scheduled time.

Home Appliances Consumer Electronics

Repair Charges /Visit Charges - is the compulsory charges on the technician visit to customer premises - needs to be paid by the customer on first visit itself Post technician visit - if any spare needs to be changed or replaced would be extra as per current market rates a valid job card and cash receipts issued from the company would be carried by the technician which explains the symptoms observed and job done / suggested for that particular appliance duly signed by both the technician and the customer. Service Warranty - warranty for the workmanship is 15 days from the date of work completion (Cash Receipt/ Job card to be produced by the customer to avail service warranty). Customer can avail service warranty only for the issue as mentioned in the job card, for any other issues or complaints the charges are applicable as per the rate card The company shall be under no obligation to provide repair/service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, and neglect, acts of god like floods,lightening, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising The equipment bought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control Most of the repairs would be carried out at the customer premises only if need arises then the appliance would be called back to the Service center and Transportation for taking appliance to the Service Center for repairs shall be borne by the customer as per the applicable rates Any estimate issued by the service center is provisional and not binding; in case of variances in market price.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Dispute Resolution Management

MERI FIXIT reserves the right to manage, resolve or decline the disputes with customer. Any disputes raised by customer will be processed by the MERI FIXIT team and notify the customer on acceptance of dispute, via mail along with complaint number. MERI FIXIT team will enquire the complaint and based on the findings customer will be receiving the response from MERI FIXIT team within 7 working days from the day of complaint. If the customer is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration Conciliation Act, 1996. The venue of the arbitration shall be Jodhpur (raj.), India. The language of the arbitration shall be English.

Changes to the ‘Terms Conditions’ and Other Policies

MERI FIXIT reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the customer. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the customers and service providers to visit the policies and terms conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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SAVES YOU TIME

Serving 24x7 to our customer is top motto of FIXIT. Now get services at your door anytime, anywhere.

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For Your Safety

The MERI-FIXIT are trained professionals, whose background details are thoroughly checked to ensure your safety and security.

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Best-Rated Professionals

From switch replacement to complete home renovation, we provide expert hands to every home complication.

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We Are Well Equipped

We utilize the latest technology and techniques, as well as state-of-the-art tools when working on your repair, replacement, or installation service.

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Always In Touch

We realize exceptional care can be about more than just providing quality services. We take the time to match our professionally trained and rigorously screened team members to your loved ones' unique needs.