Faq

• 1.How many cities is MERI-FIXIT operational in?
  We are currently present in Jodhpur.
• 2.Are your Service Providers qualified ?
  Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with MERI -FIXIT. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 3 years of experience in his/her field.
• 3.What happens if the Service Provider damages anything?
  In the unlikely event of our team damaging something, you can email us at HELP@MERIFIXIT.COM or give us a call @ 72328-79999.
• 4.Does someone have to be home when the Service Provider comes?
  Yes, it is advisable for you to be around when the job is getting done. You are requested to take care of your personal belongings or valuables in the presence of our Service Providers. MERI-FIXIT will not be liable for any damage or theft arising in case of failure to do so.
• 5.What happens if the Service Provider does not arrive on time?
  We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested.
• 6.What happens in case the requested job takes more time than expected?
  We at MERI-FIXIT understand that your time is valuable and are always striving to limit the time spent by Service Providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
• 7.How do i reschedule a job booked on MERI-FIXIT?
  Please do email us at help@merifixit.com or call our support team on 72328-79999. However, the most convenient way is to reschedule a job through our Android or iOS app. For more information, check the Order related FAQs.
• 8.Do i have to organize supplies or would the Service Provider bring his own?
  All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the Service Provider.
• 9.Can i place a service request without registering on your site?
  While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.
• 10.How are the professionals rated?
  After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.